Privacy Policy

Welcome to Zeltia. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.zeltiacrafts.com.

1. What Information We Collect

When you browse or shop on our website, we may collect the following information:

• Personal Details: such as your name, email address, shipping address, and phone number (when placing an order or contacting us).

• Payment Information: processed securely via third-party providers (we do not store your full payment details).

• Order History & Preferences

• Device Information: including IP address, browser type, and browsing behavior, collected via cookies or analytics tools.

2. How We Use Your Information

We use the data we collect to:

• Process and ship your orders

• Communicate with you about your purchase

• Respond to inquiries and provide customer support

• Improve our website and shopping experience

• Send occasional promotional emails (if you’ve opted in)

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with trusted third parties only when necessary to:

• Fulfill your order (e.g., shipping carriers, payment processors)

• Analyze website traffic (e.g., Google Analytics)

• Run advertising or remarketing (e.g., Facebook Pixel)

Each third party is required to safeguard your information and use it only for the intended purpose.

4. Cookies

Our site uses cookies to provide a better browsing experience and to understand how visitors use our website. You can choose to disable cookies through your browser settings, though this may affect your user experience.

5. Your Rights

Depending on your location, you may have rights over your data, such as:

• Accessing the personal data we hold

• Requesting correction or deletion

• Opting out of marketing emails (via the unsubscribe link or by contacting us)

To exercise any of these rights, please email us at [email protected].

6. Data Security

We take appropriate measures to protect your personal information. However, no method of transmission over the internet is 100% secure, so we encourage you to use caution when sharing sensitive details online.

7. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from them.

8. Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal obligations. The updated version will always be posted here with the “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

[email protected]